Name: Noore Chandi
Price range: ₹₹

Question 1

How do I know I’m buying genuine 92.5 sterling silver from Noor-e-Chandi?

Accepted Answer

At Noor-e-Chandi, every creation is forged in authentic 92.5% pure sterling silver. Each piece carries an authentic hallmark stamp along with an official authenticity card specifying purity and batch verification.

Your tax invoice explicitly mentions 925 sterling silver purity with complete GST transparency. Every order undergoes a 3-tier master artisan inspection before dispatch.

Your trust is our most sacred hallmark.

Question 2

What gemstones or gemstones are used in Noor-e-Chandi jewellery?

Accepted Answer

We hand-select superior VVS1 clarity lab-grown gemstones and moissanites, cut by master polishers to 58 or 70 light-refracting facets with an exceptional refractive index (RI 2.42). This delivers optical fire and brilliance that matches the world's most prestigious luxury gemstones, set seamlessly into anti-tarnish rhodium-finished 925 sterling silver. D-Color fire rating with optical brilliance engineered for lifetime sparkle.

Question 3

Why should I trust Noor-e-Chandi over conventional jewellery brands?

Accepted Answer

Because at Noor-e-Chandi, we don’t just sell jewellery — we craft heirloom memories. We combine royal Indian silversmithing heritage with contemporary architectural silhouettes. From transparent hallmarked authentication and tamper-proof velvet vault packaging to dedicated lifetime polish support, every facet of your experience is curated to feel royal and exclusive. A legacy of generations — authenticity you can verify, quality you can feel.

Question 4

How long does delivery take and how can I track my order?

Accepted Answer

Once your order is placed, our atelier requires 24–48 hours for final hand-polishing and quality assurance. Express insured dispatch delivers across India within 3–5 business days depending on your postal pincode. The moment your package leaves our vault, you will receive real-time SMS, Email, and WhatsApp notifications containing your direct AWB tracking link. Carefully crafted. Tamper-proof packed. Insured to your doorstep.

Question 5

Is shipping free and do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! We provide 100% complimentary insured shipping on all orders above ₹2,000 across India. For orders below ₹2,000, a nominal flat express shipping fee of ₹99 applies. Cash on Delivery (COD) is available for most pincodes across India for orders up to ₹10,000, allowing you to pay conveniently upon physical inspection.

Question 6

What if my parcel is damaged or lost during transit?

Accepted Answer

Every single shipment is 100% insured against loss, theft, or damage in transit. All orders travel in tamper-evident security vault boxes with serial-coded security seals. In the rare event of transit damage, simply notify our VIP concierge within 48 hours of receipt, and we will initiate an immediate priority replacement. Zero financial risk. Complete door-to-door transit coverage.

Question 7

Can I customize jewellery with my name, initials, or bespoke design?

Accepted Answer

Yes! Bespoke silversmithing is our atelier’s signature specialty. You can personalize selected rings, bracelets, and pendants with precision laser-engraved initials, commemorative dates, or bespoke gemstone settings. Our master karigars work closely with you from initial 3D sketch rendering to finished masterwork. Since bespoke creations are hand-forged individually, production takes 7–12 business days. Your vision. Master karigar craftsmanship. A keepsake made uniquely for you.

Question 8

How do I choose the correct ring or bracelet size?

Accepted Answer

We provide a comprehensive size chart across standard Indian and US sizing metrics on every product page. Many of our bracelets and bands feature concealed adjustable sizing links. If you need personalized assistance, our WhatsApp VIP Concierge can guide you through precise finger measurement or provide a complimentary ring sizing guide.

Question 9

Can I send Noor-e-Chandi jewellery directly as a gift to someone?

Accepted Answer

Every order arrives encased in our signature midnight-black velvet keepsake box with satin gold ribbon trim, ready for celebratory gifting without any price tags inside the unboxing box. You can include a personalized handwritten gold-embossed message card at checkout at zero additional charge. We also dispatch surprise deliveries directly to your recipient's address. A gift that shines. A memory that lasts forever. ✨

Question 10

Do you offer corporate or bridal party bulk gifting?

Accepted Answer

Yes. We specialize in curating cohesive bridal party jewelry sets, wedding favors, and executive luxury corporate gifts in custom branded velvet presentation boxes with dedicated volume privileges. Contact our concierge team via WhatsApp or email to discuss customized quantities, timeline scheduling, and tailored curation.

Question 11

Is your silver jewellery comfortable for everyday wear?

Accepted Answer

Our jewellery is crafted from 92.5% sterling silver with a triple-layer rhodium and platinum finish for a smooth, comfortable feel. Rhodium is an inert, precious platinum-group metal that adds a protective barrier, helping the finish resist tarnish and stay smooth during extended daily wear. Crafted for comfortable everyday wear.

Question 12

How should I clean and care for my sterling silver jewellery?

Accepted Answer

To maintain pristine brilliance, store your silver in the airtight zip pouch and velvet box provided. Wipe gently with the microfiber polishing cloth included with your order after each wear. Avoid direct exposure to harsh perfumes, chlorinated pool water, and bleach. We also offer lifetime complimentary cleaning and polish consultation for all patrons.

Question 13

What is your return and exchange policy?

Accepted Answer

We offer a 7-day hassle-free return and exchange window from the date of delivery for all non-customized pieces in their original, unworn condition with tags intact. Our logistics team arranges complimentary doorstep pickup, and your full refund is processed to your original payment method within 24–48 hours of inspection. Smooth, transparent 7-day return guarantee with zero pickup charges.

Question 14

Do you offer a lifetime warranty or polish support?

Accepted Answer

Yes! Every Noor-e-Chandi purchase includes a Lifetime Authenticity Authenticity Card and complimentary polishing advice. If your piece ever needs re-rhodium plating or gemstone inspection, our service atelier is here to assist.

Frequently Asked
Questions

How do I know I’m buying genuine 92.5 sterling silver from Noor-e-Chandi?

What gemstones or gemstones are used in Noor-e-Chandi jewellery?

Why should I trust Noor-e-Chandi over conventional jewellery brands?

How long does delivery take and how can I track my order?

Is shipping free and do you offer Cash on Delivery (COD)?

What if my parcel is damaged or lost during transit?

Can I customize jewellery with my name, initials, or bespoke design?

How do I choose the correct ring or bracelet size?

Can I send Noor-e-Chandi jewellery directly as a gift to someone?

Do you offer corporate or bridal party bulk gifting?

Is your silver jewellery comfortable for everyday wear?

How should I clean and care for my sterling silver jewellery?

What is your return and exchange policy?

Do you offer a lifetime warranty or polish support?

Still Have a Question?
Talk to Our Atelier Concierge

925 Hallmarked Purity

Insured Express Delivery

7-Day Easy Returns

Frequently Asked Questions

How do I know I’m buying genuine 92.5 sterling silver from Noor-e-Chandi?

What gemstones or gemstones are used in Noor-e-Chandi jewellery?

Why should I trust Noor-e-Chandi over conventional jewellery brands?

How long does delivery take and how can I track my order?

Is shipping free and do you offer Cash on Delivery (COD)?

What if my parcel is damaged or lost during transit?

Can I customize jewellery with my name, initials, or bespoke design?

How do I choose the correct ring or bracelet size?

Can I send Noor-e-Chandi jewellery directly as a gift to someone?

Do you offer corporate or bridal party bulk gifting?

Is your silver jewellery comfortable for everyday wear?

How should I clean and care for my sterling silver jewellery?

What is your return and exchange policy?

Do you offer a lifetime warranty or polish support?

Still Have a Question? Talk to Our Atelier Concierge

925 Hallmarked Purity

Insured Express Delivery

7-Day Easy Returns

Frequently Asked
Questions

Still Have a Question?
Talk to Our Atelier Concierge